Copyright and Claims

Scope and ownership

1.1. Star Mark content

The Star Mark website, brand, design, code, texts, graphics, logos, interfaces, proprietary photographs, and documentation are protected. They may not be reused commercially or presented as another person’s own work without authorization.

1.2. Artist content

Artists retain ownership of their masters, compositions, image, and materials, subject to the actual rights of collaborators and third parties. Star Mark receives a limited license to distribute and administer content under the agreement; that license is not an assignment of ownership.

1.3. International protection

Musical works, recordings, performances, photographs, videos, and designs may be protected automatically from the time of creation or fixation under applicable law. Official registration may assist as evidence, but it is not the only way to demonstrate rights.

1.4. Neutrality

Star Mark is not a court or intellectual-property authority. It may take interim measures to reduce risk, but complex disputes concerning authorship, agreements, plagiarism, samples, or percentages must be resolved through an agreement, competent authority, or court.

Use of trademarks and content

2.1. Permitted use

You may share links to the website, quote brief excerpts with attribution, and use materials expressly made available for press, booking, or promotion within their intended purpose.

2.2. Prohibited uses

You may not:

• copy logos, identity, or materials to create a false affiliation;
• publish music, videos, artwork, or photographs without a license;
• remove authorship notices or rights metadata;
• use platform names as though they sponsor Star Mark;
• register confusingly similar domains, usernames, or trademarks in bad faith;
• submit a claim to censor criticism, compete unfairly, or appropriate a work;
• activate Content ID or equivalent systems for non-exclusive material when the license does not permit it.

2.3. User-submitted material

A person who provides content is responsible for the legitimacy of the person’s rights. Star Mark may initially rely on those representations without waiving the right to verify, suspend, or remove content when contrary evidence appears.

Claim requirements

To facilitate review, a notice must include:

1. the claimant’s full name or business name;
2. a physical or electronic signature;
3. email, telephone number, and contact address;
4. identification of the work, master, trademark, image, or right claimed;
5. the link, ISRC, UPC/EAN, release name, artist, and exact location of the disputed material;
6. an explanation of ownership or representation;
7. a description of the use believed to be unauthorized;
8. a good-faith statement that the use is not authorized by the rights holder, the holder’s representative, or the law;
9. a statement that the information is accurate and that the sender is authorized to act;
10. documents or references supporting the claim.

Where the notice seeks to rely on U.S. notice-and-takedown law, it must also include the statements and requirements of 17 U.S.C. § 512, including a statement under penalty of perjury where applicable.

3.1. Multiple works

A representative list may be submitted where several works are located on the same service, provided each item can be reasonably located.

3.2. Incomplete claims

Star Mark may request additional information. A generic notice without a location or explanation of rights may be insufficient to remove content.

3.3. Other rights

Claims concerning trademarks, image rights, privacy, defamation, or impersonation must identify the applicable right, territory, and evidence. Star Mark may handle the matter under this policy or direct it to the appropriate channel.

Evidence and documentation

4.1. Useful evidence

Depending on the matter, evidence may include:

• a registration certificate or registry search;
• source files and creation dates;
• production, assignment, publishing, or distribution agreements;
• split sheets;
• beat, sample, photograph, video, or font licenses;
• authorizations from performers, models, or featured artists;
• ISRC and UPC/EAN identifiers and historical reports;
• invoices, emails, and proof of acquisition;
• verifiable earlier publications;
• a judgment, interim order, or platform decision.

4.2. Chain of title

A person claiming as an assignee, label, publisher, administrator, or representative must demonstrate the chain that authorizes the person to act. Being a previous distributor or possessing an ISRC does not, by itself, prove ownership.

4.3. Master and composition

The claim must clarify whether it concerns:

• the sound recording or master;
• the musical composition or lyrics;
• a performance;
• artwork, a photograph, or video;
• a trademark, stage name, or image;
• an agreement or economic interest.

A party may hold rights in the composition without controlling the master, or vice versa.

4.4. Claimant’s personal data

The claim and its data may be shared with the affected user, distributors, platforms, advisers, or authorities to allow a response and defense. Do not include sensitive or irrelevant information.

Review of the request

5.1. Receipt

Star Mark shall seek to acknowledge receipt and verify whether the notice contains sufficient information. An acknowledgment does not mean that the claim is valid.

5.2. Interim measures

Depending on the risk, Star Mark may:

• pause a delivery or release;
• disable access or promotion;
• request a temporary takedown from platforms;
• freeze disputed reports or royalties;
• prevent new uploads;
• preserve logs and documents;
• inform distributors, DSPs, or authorities.

These measures are preventive and do not finally determine ownership.

5.3. Notice to the user

Where possible and lawful, Star Mark shall inform the affected artist or user, provide a description of the claim, and allow the person to respond or submit a counter-notice.

5.4. Coordination with platforms

A platform or upstream distributor may apply its own process, remove content, or require additional information. Star Mark cannot compel a third party to restore, monetize, or continue to host a release.

5.5. Operational decision

Star Mark may maintain, restore, restrict, or remove content based on the available documentation, the agreement, the law, and provider rules. In serious disputes, it may keep the block in place until the parties provide an agreement or a decision by a competent authority.

Response and counter-notice

6.1. Content of the response

The affected person may respond with:

• identity and signature;
• identification of the removed or blocked material;
• an explanation of ownership, license, exception, or error;
• agreements, permissions, and chain of title;
• a good-faith statement;
• contact information for communications.

6.2. DMCA counter-notice, where applicable

Where the takedown was handled under 17 U.S.C. § 512, the counter-notice must substantially include:

• a physical or electronic signature;
• identification of the material and its previous location;
• a statement under penalty of perjury that the removal resulted from mistake or misidentification;
• name, address, and telephone number;
• consent to jurisdiction and service of process as required by the statute.

Star Mark may forward the counter-notice to the claimant. Any restoration shall depend on the law, the applicable period, and the rules of the platform or provider.

6.3. Agreement between the parties

The parties may submit a signed agreement specifying takedown, restoration, credits, percentages, or allocation of funds. Star Mark may require clear instructions from all relevant persons.

6.4. Disputed funds

Royalties associated with the material may remain withheld until Star Mark receives:

• a written agreement;
• valid withdrawal of the claim;
• a platform decision;
• an order or decision by a competent authority;
• sufficient evidence for a reasonable operational decision.

Star Mark shall not pay the same royalty twice or distribute funds when the beneficiary’s identity is uncertain.

Repeat infringement and abuse

7.1. Repeat infringers

Star Mark may terminate accounts or relationships of users who repeatedly or seriously:

• upload infringing content;
• ignore rights-related requests;
• manipulate streams or platforms;
• submit false documents;
• re-upload removed material without resolving the conflict.

The evaluation shall consider context, seriousness, repetition, and evidence; it shall not be applied automatically in response to every unproven notice.

7.2. Abusive claims

A person who submits a false, misleading, or bad-faith claim may be liable under the law. Star Mark may reject abusive notices, restrict the channel, preserve evidence, and report fraud or impersonation.

7.3. No retaliation

No party may threaten, harass, or disclose personal data to pressure a decision. Star Mark may restrict communications that place the team or third parties at risk.

7.4. Streaming fraud and Content ID

Artificial manipulation of streams, improper automated claims, or registration of non-exclusive material in Content ID may result in takedown, loss of revenue, platform penalties, and termination.

Rights contact

8.1. Submission of claims

Email: contacto@starmarkagencia.com
Required recommended subject line: “COPYRIGHT · Claim · [Artist or release]”
WhatsApp for confirmation of receipt: +57 311 337 6000
Contact address: Cra. 44 #19A-100, El Poblado, Medellín, Antioquia, Colombia.

Email is the preferred channel because it permits evidence to be attached and provides traceability. WhatsApp does not replace a complete notice.

8.2. Suggested format

Rights holder or representative:
Protected work or right:
Claimed material and link:
ISRC/UPC, if any:
Basis of ownership:
Description of infringement:
Evidence attached:
Contact information:
Statement of good faith and accuracy:
Signature and date:

8.3. International scope

This channel is designed to address claims under international rights-protection principles, the applicable regime in Colombia and the Andean Community, Mexican law, and notice-and-takedown procedures where relevant. The claimant retains the right to use the channels of the platform, distributor, or competent authority.

8.4. Emergencies and orders

Court orders, interim measures, or authority requests must be sent by email with a legible copy, verification details, and official contact information. Star Mark may verify authenticity before acting, unless legal urgency requires otherwise.