Terms and Conditions

Purpose and scope

1.1. Identity and channels

Star Mark Records is the music division of Star Mark Agencia, a trade name whose principal operations are based in Medellín, Colombia, with expansion and business-development activities in Mexico. Its official channels are:

• Main website: starmarkagencia.com.
• Music website: starmarkrecords.starmarkagencia.com.
• Email: contacto@starmarkagencia.com.
• WhatsApp: +57 311 337 6000.
• Operational contact address: Cra. 44 #19A-100, El Poblado, Medellín, Antioquia, Colombia.

The legal party identified as the contracting party in the proposal, invoice, service order, or individual agreement shall be responsible for that service. The names “Star Mark,” “Star Mark Agencia,” “Star Mark Agency,” and “Star Mark Records” are used in these terms to refer to the applicable commercial operator, unless the context indicates otherwise.

1.2. Services covered

These terms apply, as relevant, to:

• A&R evaluation and applications for admission to the roster;
• digital music distribution and catalog administration;
• dashboard access, guided upload, metadata, statuses, and reports;
• cover artwork, EPK, and web-presence design;
• career guidance and documentary support;
• production, recording, mixing, and mastering;
• marketing, community management, and digital advertising;
• management, booking, partnerships, sponsorships, and the search for collaborations;
• support, commercial assistance, and claims management.

Some services are included in annual plans and others are quoted separately. Descriptions published on the website are informational; the definitive scope shall be the scope documented in writing for each artist or client.

1.3. Documents governing the relationship

The following form part of the applicable framework, in the relevant order:

1. the agreement, license, proposal, or service order accepted for the project;
2. these Terms and Conditions;
3. the Privacy Policy;
4. the Cookie Policy;
5. the Music and Demo Submission Policy;
6. the Copyright and Claims Policy;
7. the rules of distributors, stores, payment processors, and other third parties required to provide the service.

If there is a conflict, the most recent specific document signed or accepted by the parties shall prevail, except with respect to mandatory rights established by law.

1.4. Essential definitions

Artist: an individual, group, authorized representative, or entity that applies, purchases services, or delivers content.
Content: recordings, compositions, lyrics, instrumentals, samples, artwork, photographs, videos, stage names, trademarks, metadata, documents, and any other materials supplied.
Master: the final sound recording, which is subject to rights separate from those in the musical composition.
Composition: the music and lyrics of a work, independently of any recording in which the work is embodied.
Platforms or DSPs: stores, streaming services, social networks, music-identification services, and other digital destinations.
Net royalties: amounts actually reported and received through the distribution chain after the applicable external deductions, including withholding, taxes, platform adjustments, refunds, fraud, bank fees, currency conversion, or expressly identified third-party costs.
Dashboard: the private environment intended to organize available artist information, catalog, releases, statuses, documents, and reports.
Specific agreement: any proposal, license, agreement, or order accepted in writing for a particular service.

1.5. Informational scope and no automatic professional advice

The information on the website and general support do not replace independent legal, tax, accounting, or financial advice. The existence of a “legal protection” or “documentary support” section does not, by itself, create an attorney-client relationship. When a matter requires regulated professional representation, the responsible professional shall be identified and the applicable scope shall be formalized.

Access and eligibility

2.1. Age and legal capacity

To contract directly, you must have reached the age of majority and have legal capacity in your jurisdiction. A minor may apply or participate only through a parent, guardian, or legal representative, who must authorize the processing of personal data, provide the necessary permissions, and sign the applicable documents.

2.2. Accurate information

You must provide complete, current, and verifiable information. You may not:

• impersonate another person or artistic project;
• use a name, identity, image, or document without authorization;
• conceal rights holders, collaborators, restrictions, or rights conflicts;
• provide manipulated links, metrics, or credentials;
• claim ownership of a work, recording, or instrumental that you do not control.

Star Mark may request identification, licenses, split sheets, agreements, image releases, tax documents, payment receipts, or any reasonable supporting material to verify the relationship and the chain of title.

2.3. Evaluation and acceptance

Application to the roster is free of charge and is reviewed from human, artistic, documentary, and operational perspectives. Star Mark may accept, reject, defer, or request additional information based on factors including:

• the identity and quality of the project;
• clarity of rights;
• professionalism and responsiveness;
• compatibility with available services;
• legal, reputational, technical, or commercial risks;
• availability of the team and providers.

Evaluation does not guarantee acceptance, distribution, investment, engagement, representation, promotion, events, or income. A rejection is not a definitive assessment of the artist’s talent or potential.

2.4. Account and security

When an account or dashboard is enabled, you are responsible for:

• keeping your credentials confidential;
• using current contact information;
• preventing access by unauthorized persons;
• immediately reporting any suspicious activity;
• reviewing information before approving a delivery.

Star Mark may require additional authentication, reset credentials, or temporarily suspend access to protect the account, catalog, or platform.

2.5. Territorial and third-party availability

Services may vary by country, content type, provider, platform, or regulation. References to Spotify, Apple Music, YouTube Music, TikTok, Meta, Tencent, NetEase, or other platforms describe potential destinations and do not imply sponsorship, affiliation, or guaranteed availability. Each third party retains its own admission, review, monetization, payment, and takedown rules.

Services and plans

3.1. General model

Star Mark offers a selective structure, not automatic registration. Distribution and basic tools are activated only for approved artists and after the plan, scope, documentation, and corresponding payment have been confirmed in writing.

3.2. Published annual plans

Published prices are commercial references in effect on the date of the latest update. The final price, taxes, billing currency, web or EPK scope, domain, hosting, maintenance, and timelines are confirmed during onboarding. Star Mark may change prices for new engagements or future renewals by providing notice before the next cycle.

3.3. Royalties and ownership

Under the general plan model, the artist:

• retains ownership of the masters and any other rights the artist legitimately controls;
• receives 100% of the net royalties actually reported and collected for the artist’s catalog;
• does not transfer ownership merely by purchasing distribution;
• grants only the operational licenses required to provide the service, as set out in Section 05 and the specific agreement.

“100% of net royalties” does not mean 100% of the price paid by the consumer and does not eliminate deductions by platforms, upstream distributors, financial institutions, taxes, currency conversions, refunds, adjustments, claims, or fraudulent activity. Star Mark shall not deduct a distribution percentage other than one expressly agreed, but may deduct documented obligations, advances, authorized additional services, or adjustments required by third parties when permitted by the individual agreement.

3.4. Digital distribution

The service may include technical review, metadata, identification of rights holders, artwork preparation, assignment or management of identifiers, delivery to platforms, status monitoring, consolidation of reports, and requests for corrections or takedowns.

Star Mark does not guarantee:

• that a platform will accept or continue to host a release;
• an exact publication date when it depends on third parties;
• inclusion in playlists, trends, algorithms, or editorial programs;
• any number of streams, followers, sales, or revenue;
• availability in every country or advertised service;
• real-time reporting.

3.5. Production, marketing, and additional services

Music production, recording, mixing, mastering, community management, release strategy, advertising on Google, Meta, or TikTok, photo sessions, video, customizations, domain, special hosting, maintenance, and other services are not included unless the proposal expressly states otherwise. They are quoted according to complexity, deliverables, licenses, equipment, budget, territory, and schedule.

3.6. Booking and commission

The Constellation Plan enables an evaluation for booking; it does not guarantee admission to the roster or an engagement. When Star Mark originates, presents, negotiates, closes, and collects payment for a show or event opportunity, the published general commission is 20% of the artist fee actually collected, unless a written agreement establishes a different basis.

No commission is charged for events obtained entirely by the artist without Star Mark’s involvement. Each opportunity must confirm in writing, at a minimum, the date, venue, format, duration, artist fee, taxes, expenses, transportation, accommodation, technical production, payment method, cancellation terms, and commission.

3.7. Collaborations and partnerships

Star Mark may facilitate introductions among artists, producers, songwriters, brands, venues, and other professionals. An introduction does not bind any party or make Star Mark a co-owner of the work. Before releasing or exploiting a collaboration, participants must agree in writing on:

• composition and master percentages;
• credits and stage names;
• territories and term;
• voice, image, and trademark permissions;
• costs, advances, and recoupments;
• administration, distribution, and payments;
• approval of versions, videos, and campaigns.

Star Mark shall receive a commission, participation, or right in a collaboration only when there is a clear written agreement accepted by the parties.

Payments, renewal, and cancellation

4.1. Activation and billing

A plan is activated after the artist is approved, the terms are accepted, the required documentation is delivered, and payment is confirmed. Prices may be expressed in U.S. dollars and charged in another currency depending on the payment method. The artist is responsible for legally applicable taxes, withholding, bank fees, and currency-conversion costs.

Additional services are invoiced in accordance with their proposal. No WhatsApp conversation, form submission, or verbal reservation replaces written acceptance when a service requires a specific price, schedule, or grant of rights.

4.2. Term and renewal

Orbit and Constellation plans generally run for twelve months from activation, unless the specific agreement provides another date. Renewal is not automatic by default. Before expiration, Star Mark may remind the artist of the date and present renewal terms.

If recurring billing is enabled in the future, it shall occur only with prior, clear, and verifiable authorization identifying the frequency, amount, cancellation method, and date of the next charge.

4.3. Non-renewal and catalog takedown

If the artist does not renew:

• access to included tools, support, EPK, or website may end;
• Star Mark may begin requesting takedown of the catalog at the end of the cycle;
• platforms retain their own processing, caching, and update timelines;
• reports and royalties generated before takedown remain subject to platform reporting schedules;
• minimum records may be retained for legal, accounting, anti-fraud, and rights-related obligations.

The artist must request any migration to another distributor sufficiently in advance and coordinate identifiers, metadata, and dates to reduce duplicates or interruptions. Star Mark is not responsible for conflicts caused by simultaneous deliveries, inconsistent information, or an uncoordinated migration.

4.4. Cancellation and refunds

Before material activation of the service, a cancellation may result in a refund, less non-recoverable costs and services already performed, where permitted by law. After a plan has been activated, annual fees and digital services already commenced are not refundable merely because of a change of mind, unless:

• a mandatory right of withdrawal, reversal, or cancellation applies;
• Star Mark materially breaches a service and does not cure the breach within a reasonable period;
• the proposal expressly provides another condition.

A voluntary release takedown, platform rejection, lack of streams, or failure to obtain events does not automatically result in a refund.

4.5. Rejected payments, chargebacks, and overdue amounts

Star Mark may suspend services for overdue payments, rejected transactions, or chargebacks. Before initiating a chargeback, the user should attempt to resolve the issue through official channels, without limiting any rights granted by law. A fraudulent or abusive chargeback may result in suspension, recovery of costs, and termination.

4.6. Royalty statements and payments

The frequency, payment method, tax documents, thresholds, currency, and payment schedule shall be stated in the artist agreement or dashboard. Reports may be corrected retroactively by platforms. Star Mark may:

• temporarily withhold amounts subject to an investigation concerning fraud, identity, or rights;
• deduct reversals, refunds, or later adjustments connected with the catalog;
• request tax, banking, or ultimate-beneficiary information;
• defer payment when information is incomplete, there is a conflict among rights holders, or payment is prohibited by law.

Preventive withholding does not constitute appropriation of royalties. Once the reason has been resolved and ownership verified, the applicable balance shall be paid in accordance with the agreement.

4.7. Consumer rights

Nothing in these terms removes mandatory consumer rights. When rules concerning information, withdrawal, payment reversal, warranties, renewal, or e-commerce apply, these terms shall be interpreted consistently with those rules.

Intellectual property

5.1. Ownership of the website and brand

The design, code, structure, texts, visual identity, interfaces, proprietary photographs, videos, logos, names, databases, documentation, templates, methods, and other elements created or licensed for Star Mark are protected by copyright, trademark, and other laws. Access to the website does not grant a license to copy, sell, decompile, publish, modify, or use them as the identity of a third party.

You may share links and make temporary copies required for browsing. Any commercial use, substantial reproduction, database extraction, or brand reuse requires prior written authorization.

5.2. Artist ownership

The artist retains ownership of the masters, compositions, stage name, image, and other content the artist legitimately controls. Star Mark does not acquire that ownership by receiving a demo, approving an application, distributing a release, or facilitating a collaboration.

Actual ownership depends on existing agreements, collaborator contributions, beat licenses, samples, publishers, producers, performers, labels, aggregators, and third parties. An artist’s declaration does not alter the rights of other persons.

5.3. Operational license to provide the service

During the relationship and solely to perform the service, the artist grants Star Mark a non-exclusive, worldwide license, sublicensable to distributors, platforms, and providers required for the service, and royalty-free other than the agreed royalty payments, to:

• receive, store, convert, encode, and make technical copies of the content;
• reproduce, distribute, publicly perform or communicate, make available, and monetize the content in authorized territories;
• deliver the content to and remove it from platforms;
• use metadata, credits, stage name, image, trademarks, and artwork to identify and promote the authorized release, profile, EPK, website, or booking activity;
• create previews, technical excerpts, and presentation materials;
• administer claims, reports, identifiers, and corrections.

This license does not transfer ownership. It ends when the service ends, except for the reasonable time required to remove content, collect pending reports, preserve evidence, comply with legal obligations, or resolve claims. Any exclusivity, publishing license, master participation, synchronization right, assignment, or additional right requires a separate and express agreement.

5.4. Warranties regarding content

The artist represents and warrants that:

• the artist owns or has sufficient authorization for every contracted use;
• permissions have been obtained from songwriters, producers, performers, featured artists, photographers, designers, and all other participants;
• beats, samples, loops, covers, remixes, and derivative works are properly licensed;
• cover artwork, photographs, trademarks, videos, and typefaces may be used commercially;
• the content does not infringe copyright, trademarks, rights of publicity or image, privacy, reputation, contracts, or applicable law;
• credits, splits, and metadata are correct;
• any existing conflict, previous distributor, exclusivity, or claim shall be disclosed.

Star Mark may request evidence and reject or remove content if the documentation is insufficient.

5.5. Covers, beats, samples, and artificial intelligence

A “free,” “royalty-free,” or “free for non-profit” license does not necessarily permit commercial distribution, monetization, Content ID, synchronization, or sublicensing. The artist must verify the actual scope.

Cover songs, remixes, mashups, translations, adaptations, and samples may require different licenses for the composition and the master. The artist is responsible for obtaining them before delivery.

Content generated or assisted by artificial intelligence must be disclosed when it may affect rights, platform policies, or performer identification. The use of cloned voices, image, identifiable style, data, or performances of third parties without sufficient authorization is prohibited, as is presenting a synthetic identity as human with an intent to deceive.

5.6. Deliverables created by Star Mark

Star Mark retains its tools, methods, templates, reusable components, pre-existing code, and general know-how. Any license or assignment relating to cover artwork, websites, audiovisual works, mixes, produced masters, or other deliverables shall be defined in the proposal and will normally be conditional upon full payment.

Third-party elements—including fonts, stock photographs, plugins, beats, software, hosting, or domains—are governed by their own licenses and may not be transferred beyond what their provider permits.

5.7. Promotional use

By accepting a release, EPK, website, or booking service, the artist authorizes the reasonable use of the artist’s name, image, biography, artwork, links, and excerpts to present and promote that project. The artist may request that future promotional use not required to maintain the service cease, without affecting materials already published, archival obligations, or uses authorized in active campaigns.

5.8. Claims

Any rights claim shall be handled under the Copyright and Claims Policy. Star Mark may pause an evaluation, delivery, monetization, publication, or payment until ownership is clarified.

Permitted use and restrictions

You may use the website and services for legitimate purposes related to music, booking, production, promotion, and administration of your project. You may not:

• compromise, test without authorization, or bypass security measures;
• introduce malware, abusive automation, or harmful code;
• share credentials or access another person’s account;
• mass-extract data, profiles, or content without permission;
• copy the platform, interface, code, or visual identity;
• use bots, click farms, deceptive incentives, artificial streams, or any manipulation of metrics;
• purchase unauthorized playlists, use payola, or engage promotion that violates platform rules;
• upload infringing, stolen, leaked, defamatory, fraudulent, or illegal content, or content that violates privacy, image rights, or the rights of minors;
• conceal explicit content or submit false metadata;
• distribute the same recording simultaneously through multiple aggregators in the same territories without coordination;
• submit false or abusive claims;
• use the service for money laundering, sanctions evasion, financial fraud, or impersonation;
• harass, threaten, or discriminate against team members, artists, clients, or third parties;
• use Star Mark’s name to announce an affiliation, engagement, event, or representation that has not been confirmed.

Star Mark may apply anti-fraud controls, request evidence, correct metadata, reject risky campaigns, and provide platforms with information required to investigate irregular activity.

Termination and liability

7.1. Suspension or termination by Star Mark

Star Mark may suspend, restrict, or terminate an account, service, or release when there is:

• a material breach of these terms or the specific agreement;
• non-payment;
• false information or altered documents;
• a credible rights claim;
• fraud, stream manipulation, or suspicious activity;
• risk to users, platforms, the catalog, or reputation;
• a legal, judicial, provider, or platform requirement;
• abusive conduct or a security threat;
• a subsequent technical or commercial impossibility.

When reasonable, the reason shall be communicated and an opportunity to cure shall be provided. Prior notice is not required in urgent, unlawful, fraudulent, or security-related situations.

7.2. Termination by the artist

The artist may choose not to renew, request termination, or request content takedown in accordance with the agreement. Termination does not eliminate accrued obligations, earned commissions, pending payments, indemnities, confidentiality obligations, rights acquired by third parties, or records that must be retained.

7.3. Effects of termination

Upon termination:

• access to included services shall cease, subject to agreed transition periods;
• Star Mark shall request the applicable takedowns;
• the operational license shall continue only for technical and legal wind-down;
• pending royalties shall continue to be reported according to available schedules;
• disputed amounts may be withheld until ownership or fraud is resolved;
• the artist must download available information before closure, where the platform permits.

7.4. Dependence on third parties

Star Mark does not control the internet, stores, social networks, processors, banks, hosting providers, or upstream distributors. Delays, outages, policy changes, demonetization, removal, territorial blocks, or third-party errors may occur. Star Mark shall seek to manage incidents within its scope but does not guarantee continuous availability or favorable platform decisions.

7.5. No guaranteed results

Sales, streams, growth, virality, ranking, playlists, platform approval, engagements, event attendance, advertising return, and profitability are not guaranteed. Results depend on content, market, budget, consistency, audience, platforms, and decisions of third parties.

7.6. Limitation of liability

To the fullest extent permitted by law and without affecting non-waivable rights, Star Mark shall not be liable for indirect damages, loss of opportunity, lost profits, loss of data not attributable to Star Mark, platform decisions, or failures caused by incorrect information supplied by the artist.

Where Star Mark has contractual liability, it shall be limited to direct, foreseeable, and proven damage resulting from a breach attributable to Star Mark. Any financial cap in a specific agreement shall not apply where prohibited by law or in cases of willful misconduct, fraud, or liability that cannot legally be limited.

7.7. Indemnity

The artist shall be responsible for claims, losses, takedowns, penalties, and reasonable costs arising from content, representations, rights, fraud, or instructions that breach these terms. Star Mark shall notify the artist of the claim and allow reasonable participation in the defense, unless urgent action is required.

7.8. Force majeure

Neither party shall be liable for delays caused by events beyond its reasonable control, including disasters, conflicts, widespread failures, third-party cyberattacks, governmental action, regulatory changes, or interruptions involving platforms or providers. The parties shall seek to reduce the impact and resume the service when possible.

Governing law and contact

8.1. Law and jurisdiction

These terms are primarily interpreted under the laws of the Republic of Colombia. Mandatory rules of the country of the consumer, data subject, or affected right shall continue to apply where legally required. A specific agreement may establish another governing law or dispute-resolution mechanism for an international project.

Before approaching an authority or court, the parties shall seek to resolve the dispute through written communication and good-faith negotiation for a reasonable period. If no agreement is reached and the law does not require another forum, the courts of Medellín, Antioquia, Colombia shall have jurisdiction.

8.2. Electronic communications

The parties recognize the validity of communications, acceptances, records, and documents sent by email, dashboard, forms, WhatsApp, or other electronic means that allow their content and origin to be identified. Star Mark may preserve evidence of acceptance, versions of terms, messages, and transactions.

8.3. Amendments

Star Mark may update these terms due to changes in services, providers, legislation, or security. Material changes shall be communicated through the website, email, dashboard, or an available channel. Changes that substantially affect a paid plan shall apply to the next cycle or as provided in the agreement, unless they are legally required or necessary to protect the service.

8.4. Severability and no waiver

If a provision is invalid, it shall be interpreted or limited to the extent necessary without affecting the remaining provisions. Failure to immediately exercise a right does not constitute a waiver.

8.5. Contact

General and legal email: contacto@starmarkagencia.com
WhatsApp: +57 311 337 6000
Contact address: Cra. 44 #19A-100, El Poblado, Medellín, Antioquia, Colombia.
Recommended subject line: “Legal inquiry · Star Mark Records”.